Adda.wine's Terms & Conditions

Adda.wine (hereinafter referred to as "adda" or the "Platform") is an online gaming and betting service operated for legally eligible adult users. These terms and conditions ("Terms") constitute a binding legal agreement between adda and the user.

Adda reserves the right to update these Terms and Conditions at any time at its discretion. Registered members will be notified via email or in-app notification before any changes take effect. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

Although adda's Terms and Conditions are written in Bengali, the original version shall be considered authoritative for all legal interpretations. Any disputes will be governed by the laws and jurisdiction determined by adda's licensing authority.

To play on adda or make any financial transaction, you must first create a valid account. All information provided during registration must be accurate, complete, and up to date. Accounts created with false information may be closed at any time and any deposited funds may be forfeited.

Each person may operate one account only. Creating multiple accounts is strictly prohibited and will be detected automatically by adda's system. If multiple accounts are found, all of them will be closed.

As part of KYC (Know Your Customer) verification, adda may request the following documents:

• National ID Card (NID), Passport, or Birth Certificate
• Proof of mobile banking account ownership
• Proof of address (utility bill or bank statement)
• Selfie or live face verification

Withdrawals may be restricted until verification is complete. adda may request re-verification at any time for security purposes.

Adda's services are strictly for individuals aged 18 and above. Use of the platform by minors is strictly prohibited. adda takes child protection seriously and conducts regular age verification checks.

The following categories of individuals are not eligible to use adda:

• Anyone under 18 years of age
• Residents of countries where online gaming is prohibited by law
• Anyone previously banned from adda
• Individuals on the Self-Exclusion List
• Adda employees, staff, and their immediate family members

All rules governing financial transactions on adda are outlined below. Please read this section carefully before making any transaction.

The mobile banking account used for deposits and withdrawals must be registered under the same name as your adda account. Transactions made using third-party accounts will be considered void and the associated funds may not be refunded.

Adda performs security checks before processing withdrawal requests. If a suspicious transaction or unusual pattern is detected, adda reserves the right to temporarily or permanently place the request on hold.

• The maximum deposit limit per transaction may vary by individual
• Adda is not responsible for market price fluctuations in cryptocurrency transactions
• Any charges imposed by the user's bank or payment provider are the user's responsibility
• Adda is obligated to cooperate with relevant authorities in the prevention of money laundering

Adda regularly offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the offer page. General bonus terms and conditions are outlined below:

1. Each bonus offer must be used within its validity period — any unused bonus will expire and be forfeited
2. Bonus funds cannot be withdrawn until the wagering requirement has been met
3. Using multiple accounts to collect bonuses will result in all accounts being terminated
4. The welcome bonus is available once per person — re-registering from the same device or network to claim it again is not permitted
5. Winnings generated from games played with bonus balance must go through wagering before they can be converted to real funds
6. Adda reserves the right to modify, suspend, or cancel any bonus or promotion at any time

All game outcomes on adda are determined through internationally certified Random Number Generator (RNG) technology. No result is predetermined, and no player is given any unfair advantage.

Please keep the following in mind while playing:

• Rules and instructions for each game are available within the game itself — please read them before you start playing
• If a game is left incomplete due to a technical error, adda will settle it based on its records
• Active bets will be saved in the system if your internet connection is lost
• Any software errors or bugs must be reported to adda immediately upon discovery
• Any winnings obtained by exploiting errors will be considered void

For Sports Betting, adda uses internationally recognized data sources to determine event results. In the event of any dispute over a result, adda's decision is final.

The following activities are strictly prohibited on the adda platform and may result in account termination and legal action:

• Any form of fraud, cheating, or system manipulation
• Bonus abuse or bonus hunting
• Money Laundering or Transactions Involving Illegal Funds
• Hacking, use of viruses, or malicious software
• Playing using automated bots or scripts
• Unauthorized access to another user's account
• Running advertisements or unsolicited promotions on the platform
• Misconduct or threats directed at adda staff

Adda reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms and Conditions
• Failure to pass KYC verification or providing false information
• Extended inactivity (more than 12 months)
• Self-exclusion at the user's own request
• Court or regulatory authority orders

Before an account is terminated, the user will be informed of the reason and given the opportunity to respond where possible. If the termination is initiated by adda for reasons not attributable to the user, the verified balance will be refunded.

To close your account, contact the support team. Make sure any pending withdrawals are processed before your account is closed.

Adda is committed to protecting users' personal information. For full details on how data is collected, stored, and used, please refer to our Privacy Policyon the platform. Our Privacy Policy is also incorporated as part of these Terms and Conditions.

Adda collects user information for the following purposes:

• Account Verification & Identity Confirmation
• Financial Transaction Processing & Fraud Prevention
• Meeting Legal & Regulatory Obligations
• Improving service quality and delivering a personalized experience
• Keeping you informed about relevant promotions and offers

Adda never sells user personal data to third parties. Limited information may be shared with trusted partners solely for legal compliance or payment processing purposes.

Adda is committed to delivering the highest standard of service. However, adda will not be held liable in the following cases:

• Losses caused by internet disconnection or issues with the user's device
• Delays or errors on the part of third-party payment providers
• Natural disasters, war, or other circumstances beyond our control
• Losses resulting from user negligence or the submission of incorrect information
• Hacking or cyberattacks beyond adda's control

Adda's total liability shall in no case exceed the value of the transaction in question. adda is not liable for any indirect, incidental, or consequential damages.

Adda believes gaming should be purely for entertainment. We place the highest importance on our users' wellbeing and mental health. To support this, adda provides the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Session Limit: Set a limit on how long you play in a single session
• Cooling-Off Period: Take a break ranging from 24 hours to 30 days
• Self-Exclusion: Temporarily or permanently suspend your account
• Reality Check: Check your play time and spending stats at regular intervals

If you notice signs of gaming addiction or need support, contact our Responsible Gaming Visit the page or contact the support team directly.

For any issues or complaints, please contact our customer support team. adda provides Bangla-language support 24 hours a day, 7 days a week.

After a complaint is submitted, adda will provide an initial response within 5 business days and aim to deliver a final resolution within 30 days. If you are not satisfied with adda's decision, the matter may be referred to an independent dispute resolution body.